Summary

I have six years of MIS experience supporting a corporate/office environment. I support in-house as well as off campus customers via remote tools, phone, or in person to resolve any issues that arise. I have built complete custom systems for various clients according to their specific needs. I go above and beyond what is expected so that the customer is taken care of and pleased with the results. Possessing great problem solving skills, I have the capacity and ability to research any issue and find a resolution.

Key Skill Sets

  • Server side: Windows Server 2008 & 2003, Active Directory & Exchange
  • Client side: 7, Vista, XP, DOS, Linux, Mac OS
  • Remote: Management Console & Remote Apps, DameWare, LogMeIn, VNC
  • Software: All Microsoft Office Products (all versions), SharePoint
  • Database: Oracle Administrative Applications, Microsoft SQL, Open MySQL
  • Ticketing: HEAT, OTRS
  • Web Development: Dreamweaver, XHTML 1.0, CSS 2.1, XML, PHP, JavaScript
  • Hardware: A+ Certified, Zebra Barcode Printers, PSC Falcon Scanners, etc…
  • Network & Firewall: Cisco w/RSA Two-Factor Authentication, SonicWall, Wireless
  • Telecom: ShoreTel VOIP, Avaya, Blackberry & iPhone integration w/MS Exchange

Education

2010-Pres: Certification: MCITP (Scheduled for completion Sep. 2010)
2003-2005: Associate Degree: Network Systems ITT Technical Institute
2001-2003: Certificate: Web Development Washington State University
1989-1992: Diploma: General Studies St. Helens High School

Employment

2007-Pres: Service Desk, Hollywood Entertainment - Full Time Employee
Responsibilities: Provide technical support for all end user needs of Hollywood Entertainment’s corporate headquarters, main distribution center as well as the entire Field Management staff of over 4400 retail locations across the US and Canada, with more than 25,000 employees in total.

2005-2007: Technical Systems Analyst, Portland Center Stage - Full Time Employee
Responsibilities: Provide technical support for Portland’s biggest professional theater. Microsoft & Sonicwall environment and Shoretel VOIP phone system.

2003-2005: Management Consultant, George May Company - Full Time Employee
Responsibilities: Management instruction to business owners, analyzing business procedures, operation efficiency, P&L Calculations, employee handling and incentive ideas, and surveying the business to become more profitable in their industry.

1996-Pres: Web Developer, Stylus Web Design – Freelance Web Development Work I have through the years developed hundreds of websites for various clients. My products of choice is LAMP (Linux, Apache, MySQL, PHP), however I’ve developed and administered many others including CMS platforms such as Joomla. http://www.styluswebdesign.com

Here are a few sample of my work:
Columbia County Sheriff's Office – http://www.co.columbia.or.us/sheriff
Portland Center Stage – http://www.pcs.org
Adri Design – http://www.adri-design.com
New Moon Productions – http://www.newmoonproductions.org
ShoeString Community Players – http://www.sscpmusicals.com

Volunteer Experience & Memberships

Secretary, Board of Directors - ISSA Portland Student Charter
ISSA - Information Systems Security Association, Term 1/2006 - 12/2006
Elected position by ISSA members of the Portland Student Charter 12/2005
Associated in the Portland Chapter’s Mentorship Program
Responsibilities: delegating responsibilities of organizational projects and documenting the association’s dealings, take minutes at board meetings, and collaborating guest speakers

Special Projects Coordinator, Board of Directors
ShoeString Community Players Theater, Term 1/2006 - 12/2007
Elected position by SSCP members 11/2005
Responsibilities: Planning and executing fund raising projects, overseeing and administering scholarships, and seeking endowment funds from public and private agencies and foundations

Musician and Instructor, Lower Columbia College, Longview, WA
Trumpet player for Dr. Gary Nyberg’s Lower Columbia Symphonic Band and Jazz Band
Benefit concerts support LCC’s music program and the community of Cowlitz CO

References

Letters of recommendation and client testimonies are available by request.
Please feel free to explore my professional profile at:
http://www.linkedin.com/in/talanh